Stage 1: Informal Resolution
Ideally any complaints will be addressed and resolved in an informal and friendly manner. Where appropriate the student/parent/guardian speak/write to the relevant member of staff outlining their concern.
If this does not result in a satisfactory outcome, students or their parent/carer should then:
Contact their form teacher or IB Coordinator if the complaint involves the form teacher and ask for advice on what to do or ask them to speak to the person responsible on their behalf.
If this additional step does not resolve the matter then the next stage of the procedure is as follows:
Stage 2: Formal Resolution
The student/parent/guardian should address a written complaint to the IB Coordinator/relevant head of department, providing a detailed and comprehensive outline of their concern. The relevant head of department will investigate the issue and respond as soon as possible and no later than within 28 working days of receiving the complaint.
If this written response does not result in a satisfactory outcome the final decision can be appealed to the Head of School.
Stage 3: Consideration by the Head of School
The final stage of the procedure involves the head of school reviewing the process and actions taken and at their discretion invite the student/parent/guardian to supplement their written complaint with more detail.
After considering all aspects of the case the Head of School will produce a written statement that serves as a final decision in relation to the issue.